Shipping policy

1. Order Processing Time

  • All orders are processed within 1 to 2 business days (Monday – Friday), excluding weekends and major holidays.

  • Once your order is processed and shipped, you will receive a shipping confirmation email containing your tracking number.

2. Shipping Rates & Delivery Estimates

We offer FREE Standard Shipping on all orders across the United States.

Shipping Method Estimated Transit Time Cost
Standard Shipping 3 – 5 Business Days (Mon–Fri) FREE

Total Estimated Delivery Time = Handling Time (1–2 days) + Transit Time (3–5 days) = 4 to 7 Business Days.

3. Order Tracking

Once your package has been dispatched, we will send an email notification containing your tracking code. You can use this code to monitor the delivery status of your package. If you need assistance tracking your package, please visit our Contact Us page.

4. Shipping Address & Address Changes

Please ensure that your shipping address is accurate and complete at checkout. If you need to make changes to your delivery address, please reach out to us immediately at support@velfits.shop or via our Contact Us page before your order is processed. Once an order has been shipped, the shipping address cannot be modified.

5. Damaged, Lost, or Missing Packages

If your item arrives damaged, defective, or if your package is lost during transit, please contact us right away. We will work with the carrier to resolve the issue or arrange a replacement/refund. For details on returns and refunds, please see our Return & Refund Policy.

6. Terms & Privacy

By placing an order on our site, you agree to our Terms of Service and Privacy Policy.

7. Contact Information

If you have any questions or concerns regarding shipping, please reach out to our support team:

  • Store Name: Velfits

  • Email: support@velfits.shop

  • Phone: +1 714-549-8300

  • Address: 3333 Bristol St, Suite 7000, Costa Mesa, CA 92626, United States

  • Customer Support Page: Contact Us