Shipping policy

At Velfits.shop, we understand that receiving your order safely and on time is an important part of your shopping experience. Our goal is to make every shipment simple, transparent, and dependable.

1. Order Processing

Every order is carefully reviewed and prepared before shipment.

Orders are normally processed within 1–3 business days.
Processing takes place Monday through Friday, excluding U.S. public holidays.
Orders placed during weekends or holidays will begin processing on the next business day.
Once your order has been dispatched, we will send a shipping confirmation to your email address.

Please note that order processing time is separate from shipping transit time.

2. Shipping Availability

Velfits.shop currently offers shipping to eligible addresses within the United States.

Shipping availability may depend on the product, destination, and carrier service available for your location.

3. Delivery Estimates

After processing, most orders are expected to arrive within approximately:

5–8 business days

Delivery estimates are provided for guidance and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, and other circumstances outside our control.

4. Shipping Charges

Any applicable shipping charges will be clearly displayed during checkout before payment is completed.

Eligible promotions, including free-shipping offers, may be available from time to time. Promotional shipping terms will be displayed on the website or during checkout.

5. Tracking Your Order

When tracking is available, your tracking details will be sent to the email address used when placing your order.

Tracking information may take some time to appear after the carrier receives and scans the package.

If your tracking status does not update immediately, please allow additional time for the carrier's system to update.

6. Accurate Delivery Information

Please carefully review your shipping information before completing your purchase.

Velfits.shop is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address provided by the customer.

If you notice an error in your shipping information, contact us as quickly as possible. We will attempt to assist before the order enters the shipping process, but changes cannot be guaranteed after processing.

7. Carrier Delays

Once an order has been handed to the shipping carrier, delivery is managed by the carrier.

Unforeseen circumstances such as severe weather, transportation disruptions, high seasonal volume, carrier delays, or other events may affect delivery times.

We appreciate your patience when circumstances outside our control cause unexpected delays.

8. Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please:

Check around your delivery location.
Ask household members or building management if they accepted the package.
Contact the shipping carrier using the tracking information.
Contact Velfits.shop if the package remains missing.

We will do our best to assist with the available shipment information.

9. Damaged Shipments

We recommend inspecting your package shortly after delivery.

If your order arrives damaged or contains an issue, contact us promptly with:

Your order number
A description of the issue
Clear photos of the package and affected product

Our team will review the information and determine the appropriate solution in accordance with our Refund Policy.

10. Multiple-Item Orders

If an order contains multiple products, items may occasionally arrive in separate packages depending on product availability, fulfillment location, or shipping arrangements.

You may therefore receive more than one tracking number for a single order.

11. Order Cancellation Before Shipment

If you need to cancel an order, contact our support team as soon as possible after placing it.

We will make a reasonable effort to accommodate cancellation requests before processing or shipment. However, cancellation cannot be guaranteed once an order has entered fulfillment or has been shipped.

12. Shipping Policy Updates

Velfits.shop may update this Shipping Policy when necessary to reflect changes to our shipping services, carriers, procedures, or applicable requirements.

The latest version will always be posted on this page with the updated revision date.