FAQS

1. General Questions

Q: What is Velfits?

A: Velfits is an online store offering high-quality women's clothing and sleek carbon fiber wallets/accessories. You can learn more about our store mission on our About Us page.

Q: How can I contact customer support?

A: You can reach us by email at support@velfits.shop, call us at +1 714-549-8300, or submit a message through our Contact Us page.

2. Shipping & Delivery

Q: Do you charge for shipping?

A: No, we offer FREE Standard Shipping on all orders within the United States.

Q: How long will it take to receive my order?

A: Order processing takes 1–2 business days, and transit time takes 3–5 business days. Total estimated delivery time is 4 to 7 business days. For full details, please review our Shipping Policy.

Q: How can I track my package?

A: Once your order is shipped, you will receive a confirmation email with a tracking number. If you need help tracking your package, please reach out via our Contact Us page.

3. Returns & Refunds

Q: What is your return policy?

A: We offer a 30-day return policy for unused items in their original packaging. For step-by-step instructions, visit our Return & Refund Policy.

Q: Who pays for return shipping?

A: If the item is damaged or incorrect due to our error, we cover all return shipping costs. For standard returns or size changes, the customer is responsible for return shipping.

Q: When will I receive my refund?

A: Once we receive and inspect your returned item, approved refunds are processed back to your original payment method within 5 to 7 business days.

4. Security & Store Policies

Q: Is my personal information secure on your website?

A: Yes, we protect your personal and payment details using secure SSL encryption. For full details on how we protect your data, please read our Privacy Policy and Terms of Service.

Still Have Questions?

If you couldn't find the answer to your question, feel free to get in touch with us:

  • Store Name: Velfits

  • Email: support@velfits.shop

  • Phone: +1 714-549-8300

  • Address: 3333 Bristol St, Suite 7000, Costa Mesa, CA 92626, United States

  • Support Page: Contact Us