FAQS

At Velfits, we want to make your shopping experience simple, smooth, and stress-free. Below are answers to the most common questions.

🛍️ 1. What products do you sell?

We specialize in modern women’s fashion, including:

All our products are designed for comfort, style, and everyday elegance.

Orders are usually processed within 1–2 business days.

We may offer free shipping promotions from time to time. If available, it will be automatically applied at checkout.

Yes. We accept returns within 14 days of delivery, as long as the item is:

Please check our Return & Refund Policy for full details.

Once your return is received and approved, refunds are processed within 5–10 business days depending on your payment method.

We are based in:

📍 70 Orchard St, New York, NY 10002, United States

We operate as an online fashion brand serving customers worldwide.

Once your order is shipped, you will receive a tracking number via email.
You can use it to track your package anytime.

Delays may happen due to:

If your order is delayed, please contact our support team.

Orders can only be changed or canceled within 24 hours of placing them. After that, the order may already be processed.

We are always here to help you:

📧 Email: info@velfits.shop
📞 Phone: +1 212-555-3314
🕒 Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)