Refund policy

We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return. For delivery timelines, please refer to our Shipping Policy.

2. Eligibility Requirements for Returns

To be eligible for a return:

  • The item must be unused, unworn, unwashed, and in the same condition that you received it.

  • The item must be in its original packaging with all tags attached.

  • You must provide a receipt or proof of purchase (such as your order number or confirmation email).

3. How to Initiate a Return

  1. Contact our customer support team via our Contact Us page or directly at support@velfits.shop with your order number and the reason for the return.

  2. If your return is accepted, we will provide you with instructions on how and where to send your package.

  3. Note: Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping Costs

  • Defective, Damaged, or Incorrect Items: If you received a damaged or incorrect item due to our error, we will cover all return shipping costs.

  • Customer Preference / Change of Mind: If you are returning an item due to a change of mind or incorrect size selection, you will be responsible for paying the return shipping fees.

5. Return Address

Please send all approved returns to our store address:

Velfits

3333 Bristol St, Suite 7000

Costa Mesa, CA 92626

United States

6. Refunds Process

  • Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund.

  • If approved, your refund will be processed automatically to your original payment method within 5 to 7 business days.

  • If you haven’t received your refund after 7 business days, please first check your bank account or card provider. If you still need help, feel free to submit a request on our Contact Us page.

7. Exchanges

The fastest way to exchange an item is to request a return through our Contact Us team. Once accepted, you can make a separate purchase for the new item.

8. Terms & Privacy

By making a purchase on our store, you agree to our Terms of Service and Privacy Policy.

9. Contact Information

If you have any questions regarding our Return & Refund Policy, please get in touch with us:

  • Store Name: Velfits

  • Email: support@velfits.shop

  • Phone: +1 714-549-8300

  • Address: 3333 Bristol St, Suite 7000, Costa Mesa, CA 92626, United States

  • Support Page: Contact Us