Privacy policy

At Velfits.shop, your privacy matters to us. This Privacy Policy describes how we collect, use, store, and protect information when you browse our website, communicate with us, or place an order.

Our goal is to provide a convenient shopping experience while treating your personal information with care and transparency.

1. Information You Provide

When you interact with Velfits.shop, you may voluntarily provide information such as:

Full name
Email address
Phone number
Billing and delivery address
Order details
Customer service communications
Information submitted through forms or checkout

We use this information only for legitimate business and service purposes.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, such as:

IP address
Browser type and version
Device type
Operating system
Pages visited
Referring website
Date and time of visits
General website interaction information

This information helps us understand website performance, improve functionality, and maintain security.

3. Why We Use Personal Information

We may use your information to:

Complete and manage purchases
Confirm orders and payments
Arrange product delivery
Provide tracking updates
Respond to questions and support requests
Improve our products and website
Maintain website functionality and security
Detect suspicious transactions or fraudulent activity
Send service-related communications
Comply with applicable laws and legal obligations

We do not use personal information for purposes unrelated to our legitimate business activities without an appropriate legal basis.

4. Payment Processing

When you purchase from Velfits.shop, payment information may be processed through secure third-party payment providers.

Your payment provider may collect and process payment details according to its own privacy policy and security standards.

For security reasons, Velfits.shop does not intentionally retain complete payment card details after a transaction.

5. Cookies & Website Technologies

Velfits.shop may use cookies, pixels, tags, and similar technologies.

These technologies can help us:

Keep your shopping cart working
Remember certain preferences
Understand visitor behavior
Measure website performance
Improve the customer experience
Detect security issues
Support advertising or marketing activities where applicable

You can control certain cookies through your browser or device settings. Disabling cookies may affect some website functionality.

6. Service Providers

To operate our store effectively, we may work with carefully selected third-party providers.

These may include companies that provide:

Payment processing
Shipping and fulfillment
Website hosting and technology
Analytics
Customer support
Fraud prevention
Marketing and communication services

We only provide information that is reasonably necessary for these providers to perform their services.

7. When Information May Be Disclosed

We may disclose information when reasonably necessary to:

Fulfill an order
Provide a requested service
Protect our customers or business
Prevent fraud or security threats
Respond to lawful requests from authorities
Meet legal or regulatory obligations
Protect our legal rights

We do not sell your personal information as a business practice.

8. Protecting Your Information

We use reasonable security measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online service, or electronic transmission is completely risk-free. Therefore, we cannot guarantee absolute security of information transmitted over the internet.

9. How Long We Keep Information

We retain personal information for as long as reasonably necessary to:

Provide our services
Complete transactions
Maintain appropriate business records
Resolve disputes
Prevent fraud
Meet legal and regulatory requirements

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

10. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights concerning your personal information.

These may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Ask about how your information is used
Opt out of certain promotional communications

To make a privacy request, contact us using the information below.

11. Promotional Emails

We may occasionally send promotional communications where permitted.

If you no longer wish to receive marketing emails, you can use the Unsubscribe option included in the message.

Unsubscribing from marketing communications will not prevent us from sending important transactional messages, such as order confirmations, shipping updates, or customer service communications.

12. Third-Party Links

Our website may contain links to websites, applications, or services operated by third parties.

These external services have their own privacy policies and practices. Velfits.shop is not responsible for the privacy or security practices of third-party websites.

We recommend reviewing their policies before providing personal information.

13. Children's Privacy

Velfits.shop does not knowingly seek to collect personal information from children who are not legally permitted to use online shopping services.

If you believe that a child has provided personal information to us, please contact us so we can review the situation and take appropriate action.

14. International Data Processing

Depending on the services we use and where our customers or service providers are located, personal information may be processed or stored in countries different from your own.

Where required, we take reasonable steps to handle such information in accordance with applicable privacy requirements.